General Terms And Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mist NZ's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Mist NZ' or 'us' or 'we' refers to the owner of the website whose registered office is 28 b Blenheim street Upper Hutt Wellington New Zealand 5018. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

 

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  6. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.


R18 & Warnings

you must be 18 years old and over to use these products sold by Mist NZ and should not be used by children, women who are pregnant or may become pregnant and breastfeeding, or anyone with pre-existing medical conditions without first consulting your doctor.  Electronic Cigarettes are not meant to cure, treat, or prevent any illness or disease.  These products are not marketed as smoking cessation, nor have they been tested as such.  Keep out of reach from children & pets


Privacy Policy

COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at mistnz@mistnz.co.nz. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.


COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.


SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at mistnz@mistnz.co.nz


Refund / Cancellation Policy

 

RETURNS
Our refund policy is 15 Days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Creation E-Liquids are exempt from being returned.
To complete your return, we require a receipt or proof of purchase. 
All Products other than E-Liquids have a 90-day manufacturers warranty from date of purchase. This warranty will be voided if the purchaser Has miss used the product in any way. Please Read the users manual that come with all Electronic devices.


REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. When receiving items from the courier Please check that they are not damaged before you sign for them, if you sign them you are accepting the condition the items arrive in and we can not offer a refund or replacement if they are damaged. If you need to exchange it for the same item, send us an email at mistnz@mistnz.co.nz and send your item to: 28B Blenheim Street  Upper Hutt New Zealand 5018.

 

SHIPPING
We offer same day shipping on all orders placed and paid before 3 pm weekdays
Our products are shipped within 24 Hours during business days using New Zealand Post/Courier-Post/DHL. With an Estimated delivery target of 1-3 business days within New Zealand And 6-9 Days For Australia or 2-5 Days using DHL. To return your product, you should mail your product to:28B Blenheim Street, Upper Hutt Upper Hutt New Zealand 5018. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


 

Wholesale Terms and Conditions 
All sales made by Mist NZ Limited (Hereafter referred to as Mist NZ and/or Company or Seller) to you (Customer) are governed by the following terms and conditions of sale unless otherwise indicated by Mist NZ Limited in writing. Please read the following terms and conditions thoroughly. Mist NZ reserves the right to amend or modify these terms and conditions of sale at any time at its sole discretion. Seller shall not accept a Customer purchase order unless and until the customer consents to these terms and conditions of sale and completes the wholesale application. These terms and conditions of sale as set forth in this document supersede the terms and conditions of customer’s purchase orders(s) and will govern all transactions between Customer and Seller. These terms and conditions of sale also apply to all future transactions unless modified in writing and signed by seller and customer. 

Wholesale Payments
Orders processed through Mist NZ. Payment is due by the Customer on the first order upfront thereafter orders will be invoiced through Xero and due by the 20th of the month. Mist NZ does not accept personal cheques. Payment needs to be made via Internet Banking or through PayPal. Credit Card payments are available through the PayPal/Xero Portal

 

Wholesale Shipping 
Orders will be shipped via NZ Couriers or NZ Post alternate route at the Customer request and expense. Mist NZ will attempt to accommodate rush orders and special requests. Please contact us for current processing times. Specials or very large orders may take longer than normal to process. Shipping date estimates are available, however Mist NZ is not responsible for delays caused by mail/freight carriers or circumstances beyond our control. 

Defective Merchandise 
The customer is responsible for inspecting shipments and products upon receipt. Any merchandise with visible damage must be noted immediately to Mist NZ and to the carrier service upon receipt. Customer shall notify Seller in writing within 5 days of receipt. 


Acceptance of Late or Defective Merchandise 
Customer’s failure to provide written notice of a claim within five days, as set forth in these terms and conditions of sale, shall constitute a waiver of any claim Customer may have for damages resulting from such defects, including late delivery. 

 

E-Juice Return Policy
E-Juices cannot be returned unless damaged or wrongly shipped. Due to the nature of vapor products,the Seller cannot resell or refurbish the product for resale, and therefore cannot accept returns for non-damaged items as to prevent tampering of our products, which offers added protection for the end user.
The Seller shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment. 

 

Changes to Pricing & Products 
Prices, both retail and wholesale, are subject to change without notice. All merchandise will be shipped at the prices in effect at the time of shipping. The Seller reserves the right, at its sole discretion, to change ingredients, packaging and included documentation. All orders are subject to availability. 

Non-Disclosure & Confidentiality 
Mist NZ wholesale prices and price sheets are confidential, and for the use of the Customer only. Publishing or revealing the wholesale pricing of the Seller’s product line outside of the business of the Customer is strictly forbidden without prior written consent from the Seller. Failure to preserve the Seller’s confidentiality in its wholesale pricing will result in the immediate and permanent termination of wholesale status of the Customer. The Seller reserves the right to seek compensation for any loss or damages that would result from any breach of confidentiality. 

 

Disclaimer of Warranties 
Seller cannot be held responsible for variations in color or shade of product or packaging between lots/batches. Merchandise Seller hereby disclaims all express and implied warranties, including, without limitation, implied warranties of merchantability and fitness for particular purpose. All such warranties are hereby disclaimed and excluded from any and all transactions between Customer and Seller and shall not apply to products sold by Seller. 

Right to Amend – Company expressly reserves the right to amend and/or change in such ways as it deems necessary in its sole discretion any of the terms contained herein. 

 

R18 Policy
These products are for people of age 18 years old and should not be used by children or women who
are pregnant and breastfeeding, or anyone with pre-existing medical conditions without first
consulting there doctor. Electronic Cigarettes are not meant to cure, treat, or prevent any illness or
disease. These products are not marketed as smoking cessation, nor have they been tested as such.
Please keep out of reach from children & pets
Mist NZ has all rights to remove or discontinue the sale of a product If a party is found to be selling to anyone under the age of 18.